Return, Refund & Cancellation Policy

Website: https://ramveon.com
Last Updated: October 13, 2026

At Ramveon, we aim to provide a reliable and satisfying shopping experience. Please read our Return, Refund & Cancellation Policy carefully before placing an order. This policy explains the conditions under which orders may be cancelled, products returned or exchanged, and refunds issued.

1. Cancellation Policy

Customers may request cancellation within 12 hours of placing an order or before dispatch, whichever occurs first.

  • Once an order has been dispatched, cancellation may not be possible.

  • To request cancellation, contact our customer support team with your order ID as soon as possible.

  • Approved cancellations will be refunded to the original payment method, subject to the payment provider’s processing timelines.

  • Orders that have already been shipped may need to be handled under our applicable return policy.

2. Return & Exchange Policy

Ramveon offers a proposed 3-day return request window from the date of delivery, subject to the eligibility conditions below.

To qualify for a return or exchange:

  • The product must be unused, unworn, unwashed and in its original condition.

  • All original packaging, tags, labels, accessories and other included items must be retained.

  • Proof of purchase or the original order ID must be provided.

  • The product must not have been damaged through misuse, improper handling or normal wear after delivery.

  • The return request must be submitted within the applicable return window.

Certain products may be excluded from returns for hygiene, personalization or other legitimate reasons, where disclosed at the time of purchase and permitted by applicable law.

3. How to Request a Return

To initiate a return or exchange:

  1. Contact us at info@ramveon.com or call +91 90040 01718.

  2. Provide your order ID, product name and reason for the return.

  3. Attach clear photographs or videos of the product if requested.

  4. Wait for confirmation and instructions from our support team before shipping the product back.

  5. Pack the product securely with its original packaging and included items.

Returns sent without prior authorization may experience processing delays. Please do not ship a product to an address that has not been confirmed by our team.

4. Damaged, Defective, Missing or Incorrect Products

If you receive a damaged, defective, incomplete or incorrect product, contact us as soon as possible, preferably within 24 hours of delivery.

Please provide:

  • Your order ID and delivery details.

  • Clear photographs of the product and any visible damage.

  • Photographs of the outer packaging and shipping label.

  • An unedited unboxing video, if available, showing the package and product condition.

We will review the information and determine an appropriate resolution, which may include a replacement, exchange or refund, depending on the circumstances and applicable law.

An unboxing video can help us verify a claim, but the absence of a video will not automatically remove any rights or remedies available to a customer under applicable law.

5. Refund Policy

Once a return is approved and the returned product has been received and inspected, we will notify you of the outcome.

If the refund is approved:

  • The refund will generally be issued to the original payment method.

  • Approved refunds will be initiated within 7–10 business days after the return is approved.

  • The time taken for the funds to appear in your account may depend on your bank, card issuer or payment service provider.

  • For Cash on Delivery orders, an alternative refund method may be arranged after the necessary payment details are verified.

If a refund is delayed beyond the stated period, please contact our support team with your order ID.

6. Non-Returnable Products

Subject to applicable law and any product-specific terms disclosed at purchase, the following may not qualify for a change-of-mind return:

  • Products that have been used, worn, washed or altered.

  • Products damaged after delivery due to misuse or improper handling.

  • Customized or personalized products made specifically to a customer’s requirements.

  • Products returned without their original tags, accessories or packaging, where these are necessary to verify eligibility.

  • Products excluded from change-of-mind returns for legitimate hygiene or product-specific reasons, where properly disclosed.

These exclusions do not limit any rights a customer may have in relation to defective, damaged, misdescribed or incorrectly supplied products under applicable law.

7. Exchange Policy

Exchanges are subject to product availability and return eligibility.

If an exchange is approved, our support team will explain the next steps, including any applicable shipping arrangements. If the requested replacement is unavailable, we may discuss an alternative resolution with the customer.

8. Shipping Charges for Returns

Return shipping arrangements and charges will depend on the reason for the return and the circumstances of the order.

Where a return is required because a product was defective, damaged, incorrect or otherwise not supplied as agreed, Ramveon will handle the matter in accordance with applicable law.

For eligible change-of-mind returns, any applicable return shipping charges will be communicated to the customer before the return is completed.

9. Policy Updates

Ramveon reserves the right to update this policy when necessary. Changes will be published on this page with the revised effective or updated date.

The policy applicable to an order will be interpreted consistently with the terms disclosed at purchase and applicable consumer-protection laws.

10. Contact Us

For questions about returns, refunds, exchanges or cancellations, please contact:

Brand: Ramveon
Email: info@ramveon.com
Phone: +91 90040 01718
Website: https://ramveon.com

Please include your order ID in all order-related communications so our team can assist you efficiently.

Thank you for shopping with Ramveon.